Shipping & Returns Policy

SHIPPING & RETURNS POLICY

PROCESSING TIME

We ship next day after receiving your order, unless we've sold out of your item, experience shipping delays, or during holidays.

As soon as we receive your order, we process your item within 1-2 business days under normal conditions. During high-demand periods, holidays, or inventory shortages, processing may take up to 3-4 business days.

SHIPPING DESTINATIONS

We ship all over the world with our best possible delivery service.

HOW MUCH DOES SHIPPING COST?

Free shipping on US orders over $60.

For orders under $60 or international orders, shipping cost may vary based on delivery service selected and destination location.

International Orders: Please note that international customers may be responsible for customs duties and import taxes, which are determined by the destination country. These fees are not included in your order total and are the responsibility of the recipient.

ESTIMATED DELIVERY TIME

As soon as your order is processed, we will send tracking information to the email address used during purchase.

Standard delivery times:

  • US orders: 3-5 business days after processing
  • International orders: 7-14 business days after processing

Products with extended delivery times will be noted on individual product pages.

Please note: Shipping carriers may experience delays due to weather, holidays, or other circumstances beyond our control.

ORDER TRACKING

If your order hasn't arrived within the estimated delivery timeframe, please contact our support team at hello@trypatchwell.com

If your order hasn't arrived within 60 days of the original purchase date, contact our support team for a full refund on your purchase.

Packages marked as delivered: If tracking shows your package was delivered but you have not received it, please contact your local delivery carrier (USPS, UPS, FedEx, etc.) directly to file a claim or locate your package. We are unable to issue refunds or replacements for packages that tracking confirms as delivered.

This policy excludes errors made by customers when providing shipping details or missed parcel deliveries.

REFUND POLICY

At Patchwell®, we take pride in offering premium wellness patches designed to support your well-being. Due to the nature of our products and for hygiene and safety reasons, please read our refund and return policy carefully.

30-DAY SATISFACTION GUARANTEE

We believe in our product's ability to deliver real results. If you don't notice a difference within 30 days of consistent use, we'll refund your product cost. To ensure fairness and prevent abuse, here's how it works:

  • The guarantee applies to first-time orders only.
  • You must show proof of consistent product use by submitting:
    • A daily photo of you wearing the patch with a visible timestamp (such as phone screen with date/time, newspaper, or calendar) over the 30-day period.
    • A written summary of your experience, including how you used the product and what results you did or didn't notice.
  • Requests must be submitted between days 30-35 after delivery. Claims made outside this window will not be eligible.
  • All returns must include the original packaging and any unused product portions.

DAMAGED OR INCORRECT ITEMS

Inspect your order immediately upon delivery. If your product is damaged or incorrect:

  • Contact us within 48 hours of delivery with clear photos/videos showing the issue.
  • Requests after 48 hours will not be eligible for replacement or refund.
  • For damaged or incorrect items, we cover the return shipping cost and replace the item as soon as possible.

GENERAL RETURN REQUIREMENTS

  • Returns are accepted for unused, unopened products in original packaging only.
  • Returns must be authorized before being sent. Unauthorized returns will be rejected.
  • Return shipping is the customer's responsibility; we do not provide prepaid return labels.
  • Refunds cover product cost only; shipping fees are non-refundable.
  • Refunds are only issued after the returned product has been received and inspected by our warehouse team. Inspections typically take 48 hours after receipt.

SUBSCRIPTION ORDERS

For subscription renewals and repeat orders, cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.

HOW TO START A RETURN OR REFUND

Contact our support team at hello@trypatchwell.com with:

  • Your order number
  • Reason for return (with photo/video proof of issue if applicable)

For 30-day guarantee claims: Include your daily patch photos with timestamps and written summary.

Our team will review and respond within 48 hours with next steps.

REFUND PROCESSING

  • Approved refunds are processed within 7-10 business days of product inspection.
  • Refunds are issued to the original payment method. Bank processing times may vary.
  • We track and document every return and refund carefully to maintain accuracy and compliance with banking partners.

ADDITIONAL NOTES

  • For hygiene and safety reasons, we cannot accept returns of opened products (except under the 30-Day Satisfaction Guarantee with valid proof of use).
  • Refunds will not be issued for unauthorized returns.

By placing an order with Patchwell®, you acknowledge and agree to these terms.

CONTACT US

If you have any questions about shipping or returns, please contact us at hello@trypatchwell.com

Last Updated: November 2025